Privacy Policy

Our Privacy Promise to you:

  • We will keep your information secure and confidential and will not do with it anything which you would not reasonably expect.
  • We will ensure all team members are trained to know how to handle your information properly and lawfully.
  • We will only send you our e-mail newsletter or other e-mail or text communications if you specifically agree to us doing so. You can opt-out at any time.
  • We will never sell or swap your data with a third party.
  • If we pass information to other companies to do some specialist work (eg. donations processing, events management etc.) we will check that these companies comply with Data Protection laws.
  • Any credit or debit card donations or transactions with us are secure and encrypted and comply with the Payment Card Industry Data Security Standard. 
  • All card donations online are processed by third-party providers, we do not have access to or hold any record of card numbers, expiry dates or security codes. If we take card donations over the phone the details are processed via a third-party provider, we do not store any record of card numbers, expiry dates or security codes.

This Privacy Notice details how and why we obtain, use and protect your personal information. 

Who we are

Our full name is the Skanda hafan which is a trading name of skanda vale hospice CIO. We are also known as Skanda Vale hospice. Our website is www.skandavalehospice.org. we are Registered Charity No. 1166180 based at Saron, Llandysul Carmarthenshire SA44 5DY. We are responsible for the personal information we process either directly or through organisations working on our behalf. You can contact us on 01559 371222 or  hello@skandavalehospice.org 

What information do we collect about you?

Types of information

If you wish to make use of our accommodation we will ask you to provide your name, gender, address, contact details including email and telephone, emergency contact details, details of others in your family group and any special requirements. We also hold records of our communications with you.

Sources of your information

We obtain the information about you directly from you when you make a booking or enquire about our accommodation. We may also obtain the information about you from partner agencies such as Smoobu who help us to process and manage your bookings.

Purposes of processing your information

Our purpose for processing this information is so we can provide suitable accommodation for pilgrims wishing to stay at Skanda Hafan, monitor the proper use of our accommodation facilities and fulfil our reporting responsibilities as a registered charity.

Legal basis for processing your information

We rely on our legitimate interest in providing accommodation which is suitable for you and members of your family group, subject to availability; and maintaining an appropriate accommodation facility for genuine pilgrims.

Who do we share information with?

Your information may be shared with reputable companies that provide us with a relevant service such as bookings management, always under strict guidelines to protect your privacy and your right to confidentiality. Where possible we will minimise the amount of information shared or anonymise records so as not to identify you as an individual. We may also need to share your information if required to do so by law, regulation or codes of practice.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access, disclosure, damage or loss, we have put in place suitable physical, electronic and managerial procedures to safeguard your information. The personal data in our secure databases is only accessible to Skanda Hafan staff on a need-to-know basis.

Keeping your information

We keep your personal information only for up to 18 months unless there are exceptional circumstances why we need to keep it for longer (for example, to maintain a record of people who have misused the accommodation facilities ). When your information is no longer required we will ensure it is disposed of in a secure manner.

Website & online privacy

If you're aged 16 or under, you must get your parent/guardian’s permission before you provide any personal information on our website. Our website may contain links to other websites. This Privacy Notice only applies to our website so when you link to other websites you should read their own privacy policies.

Cookies

Our website uses cookies to help you in your interactions with the site. Most cookies are session cookies, lasting only for the duration of your visit and are deleted when you close your browser. No personally identifiable data is collected.

We do not use cookies to gather contact information about you and we do not share, sell or swap your personal information with any other third party for their marketing or fundraising purposes.

Our website uses Google Analytics (www.google.com/intl/en_uk/analytics) to allow us to track how popular our site is and to record visitor trends over time. Google Analytics uses a cookie to help track which pages are accessed. The cookie contains no personally-identifiable information, but it does use your computer’s IP address to determine where in the world you are accessing the site from and to track your page visits within the site.

From time to time, we may embed external content from third-party websites (e.g. Facebook, YouTube, Instagram) within our website. These websites may utilise cookies and the Privacy Policy that will apply to such third-party content will be that published on the website of that third-party content provider. You can choose to accept or decline cookies when you first visit our website.

The purpose for our use of cookies and Google Analytics is to maintain and monitor the performance of our website and the legal basis we rely on to process your information is our legitimate interests in making our website as effective as possible.

Your rights & updating your information

You have the right to privacy and to expect us to keep your information confidential and secure. You have the following specific legal rights, although not all of these rights will be applicable in all circumstances:

  • Right to be Informed (to know how we are processing your personal data)
  • Right of Access (to know if we have your data and to obtain a copy of your data)
  • Right to Rectify (correct your data)
  • Right of Erasure (delete your data)
  • Right to Restrict Processing (to stop the processing of your data)
  • Right of Portability (obtain your data in a common, machine-readable format)
  • Right to Object (to direct marketing, to processing for scientific/historical research or statistics, and to processing based on our legitimate interests)

If you wish to request access to any information we hold about you; if you change email address or any of the other information we hold about you is inaccurate or out of date; or if you have any queries or concerns about how we process your personal data, please contact us on info@skanda-hafan.com

If you have any concerns that our collection or use of information is unfair, misleading or inappropriate you can also raise this directly with the Information Commissioner’s Office (the ICO, the regulator that governs and controls the use of personal information and enforces your right to privacy and confidentiality) at https://ico.org.uk. However, the ICO will generally expect you to have contacted us to let us try to resolve your complaint in the first instance.

Changes to this privacy notice

We keep our Privacy Notice under regular review and we will place any updates on this web page. This Privacy Notice was last updated in October 2020.

How to contact us

This Privacy Notice is not exhaustive, so if you have any queries or would like further information, please contact us by e-mail at info@skanda-hafan.com.